Refunds & Returns

By placing an order, You confirm that You have read, understood and accepted these following policy.

Returns

We have a 14 days return policy, which means you have 14 days after receiving your item to request a return.

I accept returns for defective and non-defective products but in new, unused condition.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

In the event that your return is approved, you will get information on where and how to mail your product along with a return mailing label. We won't accept returned items if you don't ask for a return beforehand.

You can always contact us for any return question at shop@beelovy.com

Order cancellations

All order cancellations must be done within 6 hours of placing the order.

We reserve the right at any time after receipt of the order to accept or decline the order, or any portion thereof, in our sole discretion, even after the customer receives an order confirmation or after the credit card has been authorized. If the credit card has already been authorized for the purchase and the order is canceled, we will issue a credit to the original method of payment.

Any cancellation made after an order has been placed will be subject to a cancellation fee (15% of your total order value exclude shipping fee) will be applied for the cancellation regardless of the time the order has been placed (even if it is just a second later) as the merchant processor/credit card charges us a fee for cancellations.

You are not eligible to apply for a refund if:
1. Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address).
2. Your order did not arrive due to exceptional circumstances outside the seller’s control (i.e. not cleared by customs, delayed by a natural disaster).
3. Other exceptional circumstances outside of our control. 
4. You make wrong orders and we have shipped your orders.
5. You make wrong orders and you do not want to return the item ( Buyer must pay for the return shipping since they are asking for exchange for the items, this might happens usually for the item which has variants of size, that is why we always encourage buyer to check our sizing chart very carefully before making the orders to avoid any different perception of sizing standard for some countries or manufacturers. )
6. You change your mind after the orders reach your country and asking for return.

Lost or Stolen Packages (While in transit)

If your package has been lost in transit, Please reach out to us by email as we will likely send you out a replacement at no extra charge to you.

For any other questions regarding shipping, etc, please visit our FAQ!

Late or missing refunds (if applicable)

Please note that some refund transactions take a while to be posted to your account. So, if you do not see the transaction immediately after our refund notification, don’t panic. It just means that the process hasn’t been completed yet as it may take some time for your refund to be officially processed and posted to your account.

So, we ask that you do the following:

  • Bank Payment: Check your bank account. If it is not posted, contact your bank to query whether a refund is on your account to be processed.
  • Credit card payment: Contact your credit card company and ask whether they see any pending transactions on the account.

If after you’ve done both actions you still have not received your refund, please contact us at shop@beelovy.com

 

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

*Delivery Time Note: In any case, regardless of events beyond control and without the fault or negligence of us. We cannot offer a refund if delay in delivery time causes by those force majeure clauses. Please allow product delivery within a suitable period which is appropriate to the circumstances.

Refunds

    You may inquire for a replacement within 48 hours upon receiving. We require a photo/video showing the defect in quality or size so we can send you a replacement.

    Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

    If accepted, you will instantly receive your money back using the original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
    If more than 10 business days have passed since we’ve approved your return, please contact us at shop@beelovy.com

    Customer service:

    Company name: Beemoda LLC

    Business Address: 1021 E Lincolnway Suite #6704, Cheyenne, Wyoming 82001, United States

    Viet Nam Office: No12, 4/35 Alley Phuong Mai, Dong Da District, Ha Noi, Viet Nam

    Phone: +84903236555

    Email: shop@beelovy.com

    Working hours:

    Monday - Friday: 8:30 am - 10:00 pm (Pacific time)

    Saturday - Sunday: 9:00 am - 9:00 pm